Refund & Return Policy

Overview

At BZ Communications LTD, we value your trust in our digital services and always aim to deliver results that exceed your expectations.
We put great effort into every project — whether it’s web development, SEO, app development, or social media marketing — to ensure complete client satisfaction.
However, we also understand that sometimes, due to unforeseen reasons, a project may need to be canceled or adjusted.
That’s why we maintain a flexible and transparent refund policy designed to protect both the client and our team.

Eligibility for Refund

Our refund policy applies only to digital services we offer, such as:

Website Development
SEO (Search Engine Optimization) Services
App Development
Social Media Marketing
Other custom digital projects

You may qualify for a refund if:

The project has not yet started, and no major work has been done.
There’s a significant delay in project delivery from our side.
The final service delivered does not match the approved proposal or contract.

Each refund request is reviewed carefully to ensure fairness to both sides.

Non-Refundable Conditions

Since we deal in digital and customized services, some conditions are non-refundable:

If the project is completed or delivered successfully.
If delays occur due to client-side reasons, such as lack of response, incomplete content, or late feedback.
If the client changes project requirements or asks for extra revisions after approval.
If the cost of paid tools, plugins, domains, or ads has already been incurred.

Please note that once the work is approved or made live, it is considered final and non-refundable.

Refund Process

If you are eligible for a refund, the process is simple and transparent:

Email your refund request with project details and the reason for the refund.
Our support team will review your request within 5–7 business days.
If approved, the refund will be processed within 7–10 business days via the original payment method.
We ensure all refund decisions are communicated clearly and promptly.

Project Cancellation

If you wish to cancel a service:

A full refund will be issued if the project is canceled before starting.
If canceled after work has started, a partial refund may be issued based on the percentage of work already completed.
This ensures fairness while compensating for the time and effort invested by our team.

Changes to This Policy

We may update or modify this refund policy as needed to ensure better clarity and fairness.
Any changes will be immediately posted on this page with an updated date, so you are always aware of our latest terms.

Contact Us

If you have any concerns or wish to request a refund, please contact our support team:
📧 Email: Kguy8341@gmail.com
📞 Phone: +44 7570 519374